Frequently Asked Questions
Everything you need to know about Spool Performance apparel.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your exchange or refund process.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. Our 'Spool Fit' is designed to be true to size, but we recommend sizing up if you prefer a more relaxed streetwear look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Spool Performance is committed to ethical manufacturing. We use premium organic cotton and recycled polyester blends to ensure high-performance durability with a lower environmental impact.
Can I track my package in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our live tracking page to monitor your delivery every step of the way.