Returns & Exchanges

At Spool Performance, we want you to be completely satisfied with your high-fashion purchase. If your item isn't the perfect fit, we offer a seamless 30-day return policy for all unworn apparel with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.